Shipping Policy

At Tournament Capital Gaming, we are committed to delivering your orders quickly and securely. Please review our shipping policy below to understand our process and expectations for delivery.

1. Processing & Shipping Times

• Orders are processed within 1-3 business days (excluding weekends and holidays).

• Once shipped, delivery times vary based on your location and the shipping method chosen at checkout. Estimated delivery times are:

  • Standard Shipping: 5-10 business days

  • Expedited Shipping: 2-5 business days

  • International Shipping: Varies by destination (typically 7-21 business days)

• Orders may be delayed due to high order volumes, carrier delays, or unforeseen circumstances.

2. Shipping Rates & Carriers

• Shipping costs are calculated at checkout based on the destination, weight, and shipping method selected.

• We primarily ship through Canada Post, UPS, FedEx, and other reliable carriers.

• Free shipping promotions, if available, will be clearly stated on our website.

3. Pre-Order Shipping

• Pre-order items will ship once they are officially released and received in our warehouse.

• If your order contains both in-stock and pre-order items, it will be held until all items are available. If you would like in-stock items to ship separately, please place separate orders.

• Estimated shipping dates for pre-orders are subject to change based on manufacturer or distributor delays.

4. Rip & Ship Hold Option

• Customers who select 'Hold at Tournament Capital' for their Rip & Ship orders can have their purchases held at Tournament Capital Gaming until their next paid shipping order.

• This allows customers to combine multiple purchases into a single shipment and save on shipping costs.

• Orders held under this option will remain secure until the customer places a new order with paid shipping.

5. Tracking & Lost Packages

• A tracking number will be provided via email once your order ships.

• If your package is lost or delayed, please check with the carrier first before contacting us at tournamentcapitalgaming@gmail.com.

• We are not responsible for lost, stolen, or undeliverable packages due to incorrect shipping addresses. Please ensure your shipping details are accurate before placing your order.

6. International Shipping & Customs

• Customers are responsible for any customs duties, taxes, or import fees associated with international shipments.

• We are not responsible for delays due to customs processing in the destination country.

If you have any questions or need assistance with your shipment, please contact us at tournamentcapitalgaming@gmail.com.